GC 2 hours Date: 24th Nov 2026 7pm -9pm Client Experience Management
GC 2 hours Date: 24th Nov 2026 7pm -9pm
S$58.00
Course Introduction
Develop practical skills to deliver a consistent and professional client experience. This course covers effective communication, understanding client needs, managing information, handling complaints and coordinating timely follow-up. Participants will also learn to use feedback to improve service while respecting privacy and communication preferences.
Target Learners
Suitable for professionals who interact with clients, customers or employees, including:
Real estate salespersons.
Customer service officers and front-desk staff.
Human resources and employee support personnel.
Sales, marketing and account management teams.
Administrative and client support staff.
Team leaders and business owners responsible for service quality.
Client Experience Management — Learning Outcomes
By the end of this course, participants will be able to:
LO1: Choose suitable communication channels and demonstrate professional client engagement.
LO2: Organise and verify client information while safeguarding personal data.
LO3: Identify clients’ current and future housing needs and recommend suitable next steps.
LO4: Handle routine complaints effectively and recognise when to escalate.
LO5: Plan coordinated client communication with timely updates and privacy safeguards.
LO6: Analyse client feedback and develop a measurable service improvement plan.
Real Estate Trainer | ACTA-Certified Adult Educator | Wisdom Coach
Active in Singapore’s real estate industry since 1996, Primus Yuan is an ACTA-certified adult educator who has taught more than 20,000 learners over the past 18 years.
His expertise spans residential private property transactions, HDB policies, estate agency compliance and professional ethics. Beyond real estate, he facilitates personal-development programmes integrating wisdom coaching, behavioural profiling, self-awareness, emotional intelligence, resilience and self-leadership.
Through clear explanations, realistic case studies and guided reflection, Primus connects knowledge with everyday challenges. His structured, supportive approach encourages learners to question assumptions, strengthen professional judgement and turn insights into purposeful action.
He helps people understand themselves more clearly, build on their strengths and navigate challenges with greater confidence—supporting their growth as capable professionals and better versions of themselves.
Contact : 98161408
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