GC 2 hours Date: 28th Nov 2026 Building Strong Customer Relationships through Customer Orientation
Date: 28th Nov 2026
S$68.00
Building Strong Customer Relationships through Customer Orientation
Course Introduction
Build stronger customer relationships by understanding individual needs and delivering thoughtful, professional service. This practical two-hour course covers customer segmentation, effective communication, complaint handling and going the extra mile to exceed customer expectations.
Learning Outcomes
By the end of this course, participants will be able to:
LO1: Identify customer segments and confirm individual needs through effective questioning and listening.
LO2: Demonstrate empathy, integrity, reliability and other qualities of a service professional.
LO3: Handle service complaints professionally, verify facts and recognise when to escalate.
LO4: Plan appropriate extra-mile service and timely follow-up to exceed customer expectations.
Real Estate Trainer | ACTA-Certified Adult Educator | Wisdom Coach
Active in Singapore’s real estate industry since 1996, Primus Yuan is an ACTA-certified adult educator who has taught more than 20,000 learners over the past 18 years.
His expertise spans residential private property transactions, HDB policies, estate agency compliance and professional ethics. Beyond real estate, he facilitates personal-development programmes integrating wisdom coaching, behavioural profiling, self-awareness, emotional intelligence, resilience and self-leadership.
Through clear explanations, realistic case studies and guided reflection, Primus connects knowledge with everyday challenges. His structured, supportive approach encourages learners to question assumptions, strengthen professional judgement and turn insights into purposeful action.
He helps people understand themselves more clearly, build on their strengths and navigate challenges with greater confidence—supporting their growth as capable professionals and better versions of themselves.
Contact : 98161408
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